Christina provided us with great customer service. She is extremely knowledgeable of the different phones and phone plans. Her pleasant personality helped us feel at ease. A terrific experience!
Very unhelpful, the agents working at the store are not knowledgeable and just ask customers to contact the customer service number to get the issue resolved. What’s the point of having a corporate store that cannot resolve customer issues!!!
I've been coming to this location for over 20 yrs. Always great service and friendly staff. Staff is very knowledgeable and quick to fix any issues I've ever had. I went in this past Friday because my phone was completely frozen and I couldn't figure out how to unlock it. Christina was amazing! She fixed it right up and showed me what to do in case it happened again. She was so pleasant to deal with and she's very good at her job! Drew is also wonderful! He's helped me out numerous times when I've gone in there. He is super friendly, nice to talk to and also very good at his job! This is the only Telus/Koodo location I will go to! I always leave a happy customer!
Went to the store to get an upgrade Sales rep asked for my id and number I gave to it The sales rep turned my id up down to high my driving license information and asked for my postal code I told him my postal code is on my id He said I have to tell I told him I use to work for wow mobile boutique and that’s not a practice in the cell phone industry, he persistent and I gave him my postal code. He ask me for my 4 digit pin which I didn’t know but we were somehow able to go into my account. I told them my epp discount isn’t valid anymore so I would have to change my plan to consumer plan. Sales rep agreed call channel care to change my plan. Plan came to 166 dollars I agreed to it As the upgrade was going to proceed I said I was gifting my upgrade to my brother who broke his phone. Then the sales rep said this sounds like fraud? I said why would I run fraud on a 9 year old account with Telus !?? Then I got refused the upgrade because according to them certain criteria didn’t check out? I said what? I’ve been with Telus for 9 years…… what more do I have to provide…
We worked with Aidan L. To figure out internet problems for a new home, and he provided amazing support and patience with continuous problems over a 2 hour period. Thanks!
Auto payments with Telus. Do you want your payments to come out when you know they are coming out or just whenever Telus wants to take the money? The bill says amount due by. That should be the date the money is taken. Otherwise the bill should state date in which the money will be taken from the bank account (like other bills do). Inconvenient but can't do auto payments when you don't know when the money is being taken. May have to rethink who I want my provider to be.
Came in to buy a phone, had security called on me because agent helped a new customer in store rather than me after waiting for 30 min in store. Don't ever go to Vedant S.
TELUS is a Canadian Cell phone store based in Brantford, Ontario. TELUS is located at 84 Lynden Rd Unit D-25, Brantford, ON N3R 6B8, Canada.
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